Delivery Information

Delivery Information

Poslaju delivery:
Whole Malaysia as long covered by poslaju service.
Charges depending on weight, quantity & location of delivery.
Delivery period from 4-7 working days (normal duration) We will NOT responsible if delay caused by courier company, especially during festive seasons.
Tracking number will be given by email. Customer can always track the item status online.
Some item purchased may be “free shipping”. Kindly check item detail before purchase.
Request for separate/partial delivery shall not be entertained.
Orders shipped on business days only. Business days exclude public holiday & weekend.

By-Hand delivery:
Kuching town only (Matang Jaya, Gita, Samariang, Kulas, Satok)
Matang Jaya (range from metrocity to maximum SM Sains Kuching)
Charges of RM3 per delivery address paid during check-out when purchased.
No payment need to be given to delivery crew or rider.
Some item purchased may be “free shipping”. Kindly check item detail before purchase.
Combine delivery accepted to same address only.
Delivery from 1-2 working days.
We will call you for delivery appointment. Make sure phone number correct & contactable.
Change of delivery address NOT ALLOWED. Only address as stated when purchased.
Request for separate/partial delivery shall not be entertained.
Orders delivered on business days only. Business days exclude public holiday & weekend.

(Important reminder) :
If first delivery failed due to NOBODY ACCEPT or NOBODY AT LOCATION then, item will be placed as SELF-COLLECT & we will NOT deliver for second time. Customer have to collect at our “Metrocity Matang outlet” retail shop at customer own cost & no delivery fee will be refunded. We will send a SMS or WHATSAPP to inform customer regarding this case.

Make sure customer is ready at delivery location after confirmation time & date with our rider & delivery crew. He/she only can wait for maximum one (1) minute before moving to next delivery address & automatically your item will be places as SELF-COLLECT.

Self-Collect:
Free of charge.
Item will be placed/kept at our retail “Metrocity Matang Outlet”.
Kindly produce your “order number” as proof of purchase & payment at collection counter.
Collection time from Monday-Sunday (except public holiday). Kindly contact 082-513148.