Return Policy

Return Policy

Return

  • Our return policy allows for a refund ONLY if incorrect or defective books/item(s)
  • You have 24 hours to report (by email) damage item from date of received.
  • Books can be exchanged if there is a manufacturing fault.
  • Food item, parfume, stationery are non-returnable & non-refundable.
  • “Change of mind” basis is not allowed to all products.
  • Kindly include picture snapshot of defective/damage items.
  • Original receipt is needed for product exchange within 7 days after purchased.
  • Product can be exchanged provided that the product are in new and original condition.
  • Before proceeding with return, customer MUST get approval from our company via email or sms or whatsapp.
  • Return of item without approval from us will be rejected & no refund will be given.

Refunds

  • We only replace similar item to new one for replacement.
  • If no stock for replacement then, we will email you e-voucher with similar value with damage stock.
  • No cash value or credit card value will be refunded.
  • E-voucher can be used to purchase item from our website only by entering e-voucher number in specified column.
  • We are not responsible for interest charges made by your credit card company whilst waiting for return to be refunded to your card.

Shipping

  • Return of item cost/charges will be paid by customer.
  • Return cost/charges is non-refundable.
  • Only for book damages such as missing pages,miss print will allow to claim for return cost/charges.

Contact us
If you have any questions on how to return item, kindly contact us by email at
support@sinarsuci.my

Sinar Suci Sdn Bhd.
Lot.1410, Section 66, KTLD, Pending Industrial Estate,
Jalan Tenaga, 93450 Kuching, Sarawak.
Tel : 082-349766, Fax: 082-343050.